Local Delivery (within Udupi city limits)
Orders placed before 7PM will be delivered on the same day. All order placed after 7PM will be delivered on the next day.
If you want to request a specific delivery time then please email us at firstname.lastname@example.org
Shipping & Delivery Policy
We at Palm Monkey are committed to delivering your order with good quality packaging within the earliest time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition and in the shortest span of time we ship through reputed courier agencies and local delivery partners. If there is no courier service available in your pin code, we will ship your items via Government Registered Parcel or Speedpost. Orders are shipped one the same day for address withing Udupi city and for address outside within 2 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms. Palm Monkey is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Palm Monkey is in no way responsible for any damage to the order while in transit to the buyer. However if you find the package in damaged condition during delivery please refuse to accept the delivery and raise a complaint with us.
Shipping & Delivery Charges
Palm Monkey may change the shipping/delivery charges without any prior notice. You should check this page from time to time to ensure that you are happy with any changes.
The shipping charges are based on the weight of the products. For multiple products ordered the website adds up the weight of all the individual products and charges a single shipping fee which is based on the total weight of the items in your cart and the predefined weight slabs.
Thus, a customer who orders three items weighing 200gms, 250gms and 400gms is charged a single shipping fee for this consignment weighing 850gms.
The weight of the product has been built in into the website. Weight slabs are defined in the system based on which the shipping charges are calculated for a single product / multiple products.
How long does it take for an order to arrive?
Most orders are delivered within 3 to 15 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
For pincode where our logistic partner doesn't have service orders will be dispatched through India Post.
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at or email us at mentioning your Order ID.
What if i am not available at the shipping address during the time of delivery ?
A total of 3 Delivery attempts will be made to your address after which the package will be sent back to our registered office by the courier company. If the customer request re-delivery of the returned order then the additional shipment charges have to be borne by the customer which will be duly intimated via email.